AUTOMATED AI QA & Conversation Intelligence
Automated and Real-time AI Quality Assurance Tool.
- AI-driven omnichannel quality management.
- Analyze all the channels - Voice, Email, Social Media, Chat, Kiosk etc., in a single platform
- Analyze all the customer journeys - Awareness, Consideration, Subscription/Purchase, Retention, Post-Purchase and Renewal/Churn
- Automated scoring of all the conversations/interactions
- Analyze every customer conversation/interaction rather than the sample size
- unbiased scoring and granular insight into improvement areas.
- Focus on skills coaching and intervention
- Measure customer & organizational trends from conversations
- Assign and assess based on what you value
- Identify training needs/skills gaps across 100% of conversations
- Report on what executive want to see and know (high level)
- Lower the cost of QA - Perform more quality checks with fewer resources
- Free QA Specialist to focus on Agent/CSR intervention and skills coaching and development.
- Shift from random and smaller sampling size to 100% call samples.
- Conversation intelligence